Frequently Asked Question

ABOUT COCOROSCO COMPANY

OUR PRODUCTS

2. Is ItWorks! VCO cold-pressed?

   Yes, we employed on Modern Technology and Facilities to produce Virgin Coconut Oil on Cold Pressed Treatment. In other words, our Virgin Coconut Oil is raw and natural.

3. How much ItWorks! VCO should an adult and child take daily?

   As a general guide:
   Adult                : 1 - 3 tablespoons daily
   Children           : 1 - 3 teaspoons daily

   Can be taken directly or with food preparation for frying, roasting, baking or spread on toast, added to smoothies, tea or coffee. For beginner, start with 1 tablespoon for the first week to allow your body to adjust.

4. Are there any “side effects” to ItWorks! VCO?

   Coconut oil is a food, not a medication, and therefore it does not have a “side effects”. Since individuals vary, there could be adverse reactions, especially if your body is used to a low-fat diet regimen. The most common reaction is diarrhea. While 3 table spoon is recommended as the daily intake by some researchers, it is probably best not to start with that amount, or eat it all at once. Spread it out over the course of the day, and reduce the amount you ingest if there are unwanted effects.

5. Should I refrigerate ItWorks! VCO after opening & how long does it last?

   No, coconut oil does not need to be kept in the refrigerator. Virgin Coconut Oil is very stable since it is unrefined and mostly saturated. The expiration date on our Virgin Coconut Oils are two years from the manufacturing date. We do recommend to store in cool, dry place & away from direct sunlight.

6. Is coconut oil in solid or liquid form?

   Coconut oil can be either in solid or liquid form. It is the nature of coconut oil, it changes with the temperature changes. In Malaysia and tropical countries, it will be in liquid form because of the hot weather or as long the temperature above 24 degree celcius. For country like Europe, Korea and Japan with 4 seasons, it will be in semi-solid or solid form during winter or temperature below 24 degree celcius. Not to worry, the nutritional value and benefits aren’t affected in any way be it solidify or liquid.

7. Is coconut oil fattening?

   Coconut oil is made up predominantly of medium chain fatty acids. Coconut oil is digested differently by the body. Unlike other oils, coconut oil is not stored as fat in the body, but rather is converted by the liver into a source of energy.

8. Can pregnant/lactating mothers consume virgin coconut oil?

   Since coconut oil is a food and is a staple for many living in Asia, it is considered safe for everyone. Research has shown that consuming coconut oil and other coconut products help boost the levels of lauric and capric acids in the breast milk of lactating mothers, thus enhancing its immune boosting properties and promoting both brain and bone development in the baby.

9. Is virgin coconut oil good for diabetes?

   I must stressed we are neither medical consultant nor doctor and would not be able to offer medical advice. There is a wealth of information on the web explaining how the body metabolises medium-chain fatty acids, so our advice would be to research and then you'll be in a position to make your own informed decision.

10. Is virgin coconut oil safe for frying at a high temperature?

    Virgin coconut oil is a saturated fat and because of this it is a stable fat that is non-toxic when heated, it doesn’t turn into trans-fat or create harmful free radicals. It has a smoking point of approximately 175°C or 350°F and a flashing point, the point at which the vapours will ignite around 315°C or 600°F. Virgin coconut oil is suitable for frying, roasting and baking.

SHIPPING

11. How do order ships?

    We currently work with reliable courier company as our shipping carriers. Currently, our delivery is within Malaysia. Below delivery dates are estimates and are provided by the shipping carrier. That we shall not be held liable for any delay in the delivery of the goods however caused.

    • Peninsular Malaysia : 1-2 working days.
    • East Malaysia : 2-4 working days.

    Promotion

    • Currently, we’re providing FREE Shipping to all over Malaysia.
    • Peninsular Malaysia-purchase of 1st 1KG it’s free delivery.
    • East Malaysia-with purchase of 1st 1KG, it’s free delivery.

12. Do you ship overseas?

    Sorry, but currently we do not ship overseas. Should there be any overseas enquiry, please do not hesitate to drop us an email: enquiry@cocorosco.com

13. Can I track my order?

    Yes. Once your order is confirmed you can easily track its status in your Account page. You can also do this by clicking on Order History in the dropdown and selecting the order you wish to track. After your order ships, you'll receive a notification email with a tracking number, so you can check on your shipping status and know when to expect your order.

PAYMENT

14. What types of payment do you accept?

    We accept Visa, Mastercard, Paypal and Online Banking such as:

    • Alliance
    • AmBank
    • CIMB Clicks
    • FPX
    • Hong Leong Bank Transfer
    • Maybank2u (Maybank)
    • RHB
    • WebCash

RETURNS & EXCHANGES

15. Can I return my order?

    Since this is a food product, all sales are deemed as final and non-returnable/ exchangeable. However, return maybe allowed on case-by-case basis, subject to the following:

    • That the goods delivered and received by customer are rejected due to its physical condition such as:
      • Defective goods not in consumable condition originated by manufacturer.
      • Damaged / spilled goods occurred during goods in transit.
      • Goods wrongly sent.
    • Return Policy will not be applicable if:
      • Customers decide not to purchase it due to change of mindset.

    We take pride in the manufacturing of our products. For any reason that you do receive a faulty item due to our manufacturing, please contact us via enquiry@cocorosco.com and we will organize a replacement immediately.

16. Is there any Warranties and Liabilities?

    We shall not be held liable for any loss/ foreseeable loss incurred due to circumstances beyond our control (Act of God, natural disasters, war, government/ trade regulations/ restrictions/ import/export restrictions, strikes, any unforeseen circumstances beyond our Company's control).

All material on this website is provided for information and may not be construed as medical advice or instruction. It is advisable that readers should verify the information or consult appropriate medical professionals on any matter relating to health and well-being.

The information contained on this website is derived from a number of sources from renowned authors and researchers. While, Cocorosco Sdn. Bhd. has taken all reasonable steps to ensure that all information is from reliable and reputable sources and it is accurate, it accepts no liability or responsibility for any errors, omissions or inaccuracies of the content. Cocorosco Sdn. Bhd disclaim all liabilities or loss in conjunction with any content provided on the website.